Cláudia S. Sarrico é Professora Catedrática de Gestão na Escola de Economia e Gestão da Universidade do Minho e investigadora sénior do Centro de Investigação de Políticas do Ensino Superior. Anteriormente, exerceu funções de analista de políticas de ensino superior e ciência na OCDE.
Foi professora associada do ISEG, Universidade de Lisboa (2010-2021). Em 2014/15, fez um ano sabático como visiting fellow do Grupo de Investigação Operacional da Warwick Business School. É licenciada em Engenharia e Gestão Industrial pela Universidade de Aveiro (bolsa Erasmus na Université de Lyon III, França e bolsa Commett na Universität Freiburg, Alemanha) e doutorada em Gestão pela Warwick Business School. Foi assessora da Presidência da FCT, assessora do Gabinete de Estudos e Análise da Agência de Avaliação e Acreditação do Ensino Superior e professora auxiliar da Universidade de Aveiro (2000-2010). Foi ainda analista no grupo de estatística e investigação operacional da Royal Mail Consulting e cientista na Unidade de Gestão da Cadeia de Fornecimento da Unilever Research. Fez o seu projecto final de licenciatura no FhG-ISE, Instituto Fraunhofer de Sistemas de Energia Solar, Freiburg, Alemanha.
Publicações selecionadas
Podinovski, V. V., Olesen, O. B., & Sarrico, C. S. (2018). Nonparametric production technologies with multiple component processes. Operations Research, 66(1), 282–300. DOI
et al., C. D. (2011). The European university landscape: A micro characterization based on evidence from the Aquameth project. Research Policy, 40(1), 148–164. DOI
Sarrico, C. S., Teixeira, P. N., Rosa, M. J., & Cardoso, M. F. (2009). Subject mix and productivity in Portuguese universities. European Journal of Operational Research, 197(1), 287–295. DOI
Sarrico, C. S., & Dyson, R. G. (2004). Restricting virtual weights in data envelopment analysis. European Journal of Operational Research, 159(1), 17–34. DOI
Dyson, R. G., Allen, R., Camanho, A. S., Podinovski, V. V., Sarrico, C. S., & Shale, E. A. (2001). Pitfalls and protocols in DEA. European Journal of Operational Research, 132(2), 245–259. DOI
Outras publicações
Manatos, M. J., & Sarrico, C. S. (2023). Quality as a management tool. In A. Amaral & A. Magalhães (Eds.), Handbook on Higher Education Management and Governance (pp. 261–273). Cheltenham: Edward Elgar. DOI
Sarrico, C. S. (2023). What is a PhD Useful For? . International Higher Education , Spring(114), 22–24. DOI
Sarrico, C. S. (2022). Quality management, performance measurement and indicators in higher education institutions: between burden, inspiration and innovation. Quality in Higher Education, 28(1), 11–28. DOI
Sarrico, C. S. (2022). The expansion of doctoral education and the changing nature and purpose of the doctorate. Higher Education, 84(6), 1299–1315. DOI
Sarrico, C. S., Rosa, M. J., & Carvalho, T. (2022). Research Handbook on Academic Careers and Managing Academics. Cheltenham: Edward Elgar. DOI
Sarrico, C. S., Rosa, M. J., & Carvalho, T. (2022). Introduction to the Research Handbook on Academic Careers and Managing Academics. In C. S. Sarrico, M. J. Rosa, & T. Carvalho (Eds.), Research Handbook on Academic Careers and Managing Academics (pp. 1–16). Cheltenham: Edward Elgar. DOI
Sarrico, C. S., & C., S. (2021). Challenges and new demands on the academic research workforce. In OECD (Ed.), OECD Science, Technology and Innovation Outlook 2021: Times of Crisis and Opportunity (pp. 77–94). Paris: OECD Publishing. DOI
Sarrico, C. S., & Godonoga, A. (2021). Higher education system rankings and benchmarking. In E. Hazelkorn & G. Mihut (Eds.), Research Handbook on University Rankings: Theory, Methodology, Influence and Impact (pp. 197–209). Cheltenham: Edward Elgar. DOI
Kohoutek, J., Veiga, A., Rosa, M. J., & Sarrico, C. S. (2018). The European Standards and Guidelines for Quality Assurance in the European Higher Education Area in Portugal and the Czech Republic: Between the Worlds of Neglect and Dead Letters? Higher Education Policy, 31(2), 201–224. DOI
Manatos, M. J., Rosa, M. J., & Sarrico, C. S. (2018). Quality management in universities: towards an integrated approach? International Journal of Quality and Reliability Management, 35(1), 126–144. DOI
Podinovski, V. V., Olesen, O. B., & Sarrico, C. S. (2018). Nonparametric production technologies with multiple component processes. Operations Research, 66(1), 282–300. DOI
Biscaia, A. R., Rosa, M. J., e Sá, P. M., & Sarrico, C. S. (2017). Assessing customer satisfaction and loyalty in the retail sector. International Journal of Quality and Reliability Management, 34(9), 1508–1529. DOI
Manatos, M. J., Sarrico, C. S., & Rosa, M. J. (2017). An integrative approach to quality management in higher education? TQM Journal, 29(2), 342–356. DOI
Manatos, M. J., Sarrico, C. S., & Rosa, M. J. (2017). The integration of quality management in higher education institutions: a systematic literature review. Total Quality Management and Business Excellence, 28(1-2), 159–175. DOI
Ramos, A., & Sarrico, C. S. (2016). Past performance does not guarantee future results: Lessons from the evaluation of research units in Portugal. Research Evaluation, 25(1), 94–106. DOI
Sarrico, C. S., & Alves, A. A. (2016). Academic staff quality in higher education: an empirical analysis of Portuguese public administration education. Higher Education, 71(2), 143–162. DOI
Sarrico, C. S., & Rosa, M. J. (2016). Supply chain quality management in education. International Journal of Quality and Reliability Management, 33(4), 499–517. DOI
Koryakina, T., Sarrico, C. S., & Teixeira, P. N. (2015). Third mission activities: University managers’ perceptions on existing barriers. European Journal of Higher Education, 5(3), 316–330. DOI
Manatos, M. J., Rosa, M. J., & Sarrico, C. S. (2015). The importance and degree of implementation of the European standards and guidelines for internal quality assurance in universities: the views of Portuguese academics. Tertiary Education and Management, 21(3), 245–261. DOI
Sarrico, C. S., & Pinheiro, M. M. (2015). The characteristics of portuguese management academics and their fit with teaching accreditation standards. Management Decision, 53(3), 533–552. DOI
Sarrico, C. S., & Rosa, M. J. (2014). Student satisfaction with Portuguese higher education institutions: the view of different types of students. Tertiary Education and Management, 20(2), 165–178. DOI
Sarrico, C. S., Ferreira, L. M. D. F., & Silva, L. F. C. (2013). POLQUAL – measuring service quality in police traffic services. International Journal of Quality and Service Sciences, 5(3), 275–289. DOI
Sarrico, C. S., Veiga, A., & Amaral, A. (2013). The long road-how evolving institutional governance mechanisms are changing the face of quality in Portuguese higher education. Educational Assessment, Evaluation and Accountability, 25(4), 375–391. DOI
Cardoso, S., Santiago, R., & Sarrico, C. S. (2012). The impact of quality assessment in universities: Portuguese students' perceptions. Journal of Higher Education Policy and Management, 34(2), 125–138. DOI
Cardoso, S., Santiago, R., & Sarrico, C. S. (2012). The social representations of students on the assessment of universities' quality: The influence of market- and managerialism-driven discourse. Quality in Higher Education, 18(3), 281–296. DOI
Rosa, M. J., Sarrico, C. S., & Amaral, A. (2012). Academics' perceptions on the purposes of quality assessment. Quality in Higher Education, 18(3), 349–366. DOI
Sarrico, C. S., Rosa, M. J., & Manatos, M. J. (2012). School performance management practices and school achievement. International Journal of Productivity and Performance Management, 61(3), 272–289. DOI
et al., C. D. (2011). The European university landscape: A micro characterization based on evidence from the Aquameth project. Research Policy, 40(1), 148–164. DOI
Melo, A. I., Sarrico, C. S., & Radnor, Z. (2010). The influence of performance management systems on key actors in universities, The case of an English university. Public Management Review, 12(2), 233–254. DOI
Sarrico, C. S. (2010). On Performance in Higher Education: Towards performance governance. Tertiary Education and Management, 16(2), 145–158. DOI
Sarrico, C. S., Rosa, M. J., & Coelho, I. P. (2010). The performance of Portuguese secondary schools: An exploratory study. Quality Assurance in Education, 18(4), 286–303. DOI
Sarrico, C. S., Rosa, M. J., Teixeira, P. N., & Cardoso, M. F. (2010). Assessing quality and evaluating performance in higher education: Worlds apart or complementary views? Minerva, 48(1), 35–54. DOI
Sarrico, C. S., & Rosa, M. J. (2009). Measuring and comparing the performance of Portuguese secondary schools: A confrontation between metric and practice benchmarking. International Journal of Productivity and Performance Management, 58(8), 767–786. DOI
Sarrico, C. S., Teixeira, P. N., Rosa, M. J., & Cardoso, M. F. (2009). Subject mix and productivity in Portuguese universities. European Journal of Operational Research, 197(1), 287–295. DOI
Taylor, J., Brites, R., Correia, F., Farhangmehr, M., Ferreira, B., de Lourdes Machado, M., … Sá, M. J. (2008). Strategic Enrolment Management: Improving Student Satisfaction and Success in Portugal. Higher Education Management and Policy, 20(1), 1–17. DOI
Leite, D., Santiago, R. A., Sarrico, C. S., Leite, C. L., & Polidori, M. (2006). Students' perceptions on the influence of institutional evaluation on universities. Assessment and Evaluation in Higher Education, 31(6), 625–638. DOI
Rego, A., Sarrico, C. S., & Moreira, J. M. (2006). Trust in Portuguese Public Authorities. Public Integrity, 8(1), 77–92. DOI
Sarrico, C. S., & Dyson, R. G. (2004). Restricting virtual weights in data envelopment analysis. European Journal of Operational Research, 159(1), 17–34. DOI
Dyson, R. G., Allen, R., Camanho, A. S., Podinovski, V. V., Sarrico, C. S., & Shale, E. A. (2001). Pitfalls and protocols in DEA. European Journal of Operational Research, 132(2), 245–259. DOI
Sarrico, C. S., & Dyson, R. G. (2000). Using DEA for planning in UK universities—an institutional perspective. Journal of the Operational Research Society, 51(7), 789–800. DOI
Sarrico, C. S., Hogan, S. M., Dyson, R. G., & Athanassopoulos, A. D. (1997). Data envelopment analysis and university selection. Journal of the Operational Research Society, 48(12), 1163–1177. DOI
